Policy
Terms of Service
These terms apply to an order placed with HEARTKNOWN LLC, Wyoming, United States.
Photos and directions you provide
You confirm that you own each uploaded photo or have permission from the copyright owner and any person shown to use it for this customization. Do not upload unlawful, harmful or infringing material.
Permission for the requested service
You authorize HEARTKNOWN and the service providers needed for the order to process the uploaded material, create the portrait, prepare production files, make the selected item and provide support. This permission does not include public marketing use.
Design and item approval
You review the portrait, selected product, options, quantity and price before checkout. Continuing to checkout confirms that version and those item details as the order reference. If we send you an updated preview after payment, you can ask for up to three changes within 30 days of payment.
Order acceptance and production
Displayed availability can change before the order is accepted. Payment does not automatically authorize production. If the selected item or approved design cannot pass final checks, production is stopped and the order is refunded through the original payment route.
Reasonable production differences
Screens, fabric, ceramic, print and embroidery reproduce color, texture, placement and fine detail differently. A reasonable production variation is not the same as damage, a wrong item or a material mismatch with the approved design.
Public display is separate
HEARTKNOWN does not publish your original photo, portrait, product image, pet name or story as a customer example unless you give separate, specific and optional permission.
Shipping, cancellation and quality issues
The Shipping and Returns policies explain estimates, delays, cancellation before production and the review of damaged, incorrect or defective items. Contact HEARTKNOWN through the verified address on the Contact page.